FAQ's
We are here to help! Find answers to your questions or get in touch with our support team.
Payments & Billing
We accept PayPal / Visa / MasterCard.
Your payment may have been declined due to:
🔹 Insufficient funds
🔹 Bank restrictions on online transactions
🔹 Incorrect card details
🔹 Fraud protection by your bank
💡 Try this:
✔ Check your balance & card details
✔ Contact your bank to authorize the payment
✔ Try a different payment method
If the issue continues, contact us at info@vetrends.store. We’re happy to help!
Orders can only be canceled within 1 hour of placing them. Contact our support team by links on the contact us page immediately.
Shipping & Delivery
We offer standard and express shipping options. Delivery times vary based on your location.
We’ll email you a tracking link. You can also log in to your account to track it or send our support team your checkout information by links on the contact us page and we'll send you the track number.
If your order hasn’t arrived within the estimated delivery time, please contact our support team by links on the contact us page for assistance.
Returns & Refunds
You can request a return within 7 days of receiving the item. more information
Contact our support team by links on the contact us page.
Refunds are processed within 5-10 business days after we receive the returned item. more information
Account Management
Click on "Sign Up" in the toggle bottom or at the top-left corner of the homepage and fill in the required details.
Click "Forgot Password" on the my account page and follow the instructions to reset your password.
Changes can only be made within 1 hour of placing the order. Please contact our support team by links on the contact us page. immediately.
General Questions
VECTA EDGE is your go-to online store for trendy fashion products.
You can contact us on contact us page.
All transactions are processed in USD.